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Do we send coffee beans overseas?
Yes, we can ship internationally using Japan Post EMS or Japan Post Small Package Delivery. It depends on the order weight.
What is the roasted date of the beans I buy from your website?
At Tasse Coffee Roastery, we ensure the highest quality and freshness of our beans. All beans are aged within 14 days before shipping to guarantee an optimal flavour profile and experience.
What is Tasse Coffee Roastery's shipping cost?
For Japan: 0–200g (post) 370 yen incl. tax; 201–500g (Yu-Pack) 570 yen; 501–1000g 870 yen; 1kg and over free. For international shipping we use Japan Post EMS / Small Package Delivery, with rates varying by country and order weight.
How long will it take to receive my coffee beans?
Your order ships within 4 business days after payment confirmation. For international EMS, please allow 1–2 weeks for delivery.
How can I pay?
Payment can be made by credit card or PayPal.
What if the beans I receive are damaged or incorrect?
Please contact us immediately if your order arrives damaged or incorrect. We will cover the cost of returning faulty or incorrect goods. You can request a refund by email within 7 days of purchase.
What if I miss the delivery or gave the wrong address?
If a package is returned due to long-term absence, refusal, or an address mistake, you are responsible for the re-shipment cost — even for originally free-shipping products.
How fresh are the beans I will receive?
We believe in resting beans after roasting to enhance flavour and aroma. Daily Line beans ship within 14 days of roasting, and Black Label within a month, for optimal rest.
How can I get a receipt?
If you need a receipt, email hello@bulgarihotels-jp.pro with your order number, name, and any details you want shown. We will issue it in our company format.